RETURNS, EXCHANGES AND REFUNDS
Winter + Co does not take any responsibility for lost or damaged mail once it has left our care.
Lots of love and care goes into packaging orders for shipment, and each item is inspected thoroughly before it’s sent.
If your item arrives damaged please contact us within 48 hours with your order number and photographs/descriptions of the damage. We’ll assess damage on a case-by-case basis and it’s at our discretion to determine whether an item can be returned on the basis of damage. Furthermore, we’ll refuse a damaged return if you haven’t sent us an email notification and appropriate corresponding photographs within the specified time period after receiving your order.
If your order is deemed as having been damaged in transit, in most case we will provide you with a replacement or store credit where possible. Your initial item must be returned to us in an un-used condition, including all original tags and packaging. All return shipping costs are payable by the customer. We recommend that you carefully repackage your item to avoid any damage during delivery and consider using tracked or registered mail carrier to track your item for your own peace of mind.
Please retain proof of postage until we have confirmed your replacement or store credit has been processed.
We reserve the right to refuse returns if they don’t meet the conditions above.
No return or exchange on SALE items.
*We’re unable to exchange pierced jewellery for hygiene reasons, so please choose your gems carefully.
For pre order items, please be aware that they may take anywhere between 4-6 weeks to dispatch (plus postage time). These are only our best estimates. This depends on our suppliers and or Australian/International customs shipping delays.
If your order contains in stock pieces, your order will be shipped once all items have arrived. If you want other items sooner, please create separate orders (we have free shipping Australia wide on Jewellery).
Unfortunately, we do not accept responsibility for delays on the Supplier's behalf and do not accept cancellations for any reason or change of minds.
Promo codes are only valid at time of purchase thus, it is the customer’s responsibility to ensure that the codes are attached on the checkout page for the discount to apply. Promo codes cannot be used in conjunction with another voucher or discount codes.
Winter + Co uses social media channels to update our customers about our brand, our products, and our promotions.
We encourage everyone to join us on these platforms. If you do join us on social media, please be aware that we have specific standards of conduct and behaviour.
We welcome all kinds of comments and thoughts - supportive, opposing, critical, etc., as long as they're made in the spirit of constructive and civilised dialogue. Please use polite language.
Winter + Co loves to collaborate with other brands. For any enquires wanting to collaborate with us please contact email@example.com
Yes we wholesale to retailers with a minimum spend of $300 for initial first orders. Please email us at firstname.lastname@example.org for a price list.
Colours of the jewelleries may appear different in print as they do on screen - we of course endeavour to try and show all colours in true form."